Language and terminology
Assign the Costa Rican Spanish owner, source copy, business and legal wording, validation messages, customer support text, and final approval when Spanish is scoped.
Operations map / local facts with owners
Map the Costa Rica service around its actual customers and operating range.
Country context should clarify who the service is for, where it operates, how people understand the promise, what happens after the click, and which outside systems the operator controls. It should not become tourism styling or broad market claims.
System branches
Put the local facts in the service map and test plan.
The audience, locations, provider relationships, and business model decide which facts apply.Service area and availability
State supported provinces, cantons, districts, delivery or travel limits, schedules, capacity, exclusions, and how unsupported requests are handled only when supplied by the operator.
Device and connectivity
Keep the core action responsive, readable, lightweight, keyboard-accessible, recoverable, and clear about saved or server-confirmed state.
Provider and support map
Identify payment, electronic-document, messaging, hosting, CRM, identity, analytics, and customer-care owners, credentials, failure paths, and replacement boundaries.
Maintained path
Maintain a practical operations map.
- 01
Verify the audience
Name the users, service area, devices, language, accessibility needs, task, assisted route, and support expectations.
- 02
Attach authority evidence
Link PRODHAB, Hacienda, MEIC, MICITT, provider, contract, professional, and client material to the exact decision.
- 03
Use representative cases
Test long content, realistic contact/location data, provider delays, electronic-document rejection, cancellations, complaints, and low-bandwidth recovery.
- 04
Recheck on change
Reopen the map when audience, language, service area, provider, data, transaction, document, support, or release scope changes.
Do not infer certification from public standards.
MICITT material can inform good engineering, but a private system is not government-approved merely because it considers interoperability, security, accessibility, or IPv6.